Everything your business needs. Connected, and running itself.

One managed service. The systems are set up for you, connected to each other, and the repetitive work between them happens automatically. Your customers get a business that answers. You get one that runs.

Coming soon

When we open, it starts with a conversation, not a signup.

Starting from nothing, or starting from ten subscriptions

If you have been going a while, it arrived one subscription at a time and none of it talks to anything else. If you are just starting, you are about to spend months choosing it, wiring it together and learning it. Both roads end in the same place.

Nothing connects

The enquiry sits in one inbox, the job in a spreadsheet, the invoice somewhere else. Every tool is fine on its own. Together they are a filing exercise.

People are the glue

Somebody retypes the same customer three times, and one of those times is wrong. Copying between systems is a job nobody was hired to do.

Follow-ups get forgotten

The quote that never got chased. The invoice still unpaid on day forty. Not because anyone is careless, but because remembering is the system.

Nobody owns it

Eight or ten subscriptions, renewing on different dates, on somebody's card. Half of them barely used, and nobody quite sure which half.

One system, not ten

We set up everything your business runs on as one system rather than ten, and then we run it for you. The systems a business needs, connected to each other, with the routine work between them handled automatically.

The software underneath is our problem. We choose it, keep it working, and replace it when something better comes along, and you never deal with a vendor. You are not buying tools. You are buying a business that runs.

It faces outward too. The same system that runs the office answers your customers, on your website and in a portal of their own. More on that below.

How it fits together

Underneath everything on this page is one shape, and it never varies. The systems record. The records connect. The rest follows.

From record to result

  1. Every system records what happens, as it happens.
  2. The records connect. Every part knows what the others know.
  3. The situation is read and weighed against your rules.
  4. The routine response is prepared, or simply done.
  5. The action lands in the real world: the reply, the invoice, the booking.
  6. What you see is the outcome: work moving, nothing waiting.

Where everything sits

Your customersYour teamYou
Your business, in one place: everything is known here, and the routine work happens
Judgement, automation, and your rules

You look at everything above this line. We run everything below it.

WebsiteBookingCRMEmail QuotesInvoicingPayments AccountingSupportMeetingsMarketing

One system, facing three ways

Most software serves whoever bought it. This serves everyone your business touches.

For your customers

They can find you, book you, pay you and ask you things, at whatever hour suits them, and the answer always knows who they are and what you have done for them.

For your team

Everyone works from the same record. The context is already assembled, the handover is already written, and the record is already right.

For you

Ask how the month is going and get a straight answer from the record. Approve the things that matter. See everything, chase nothing.

A front door that is open all hours

Your website and your customer portal are part of the same system as everything else on this page. That is why they can actually do things, not just say things.

Open to anyone

A proper website: your services, your prices, your area, a contact page that reaches a system rather than an inbox. Visitors can book from your real availability, raise a question, and find the answers you have already given a hundred times, written down once. The site stays current because it reads from the same record as everything else.

Private to each customer

Behind a sign-in, every customer has a page of their own: appointments, quotes, contracts, invoices, payments, support tickets, documents, messages, and the history of every job you have done for them. When they want a copy of something, they fetch it themselves. The phone stops being your filing system.

Or they can just ask

  • "When is my appointment?"
  • "Can you move it to Friday?"
  • "Send me my last invoice."
  • "Has my quote gone in the diary yet?"

Plain questions, answered from their own record, and where your rules allow it, acted on. Moving an appointment inside your real availability just happens. Anything unusual comes to you. Your customers get an answer at 9pm on a Sunday, and you were not the one giving it.

What "running itself" actually means

Four things that happen in every business, every week. Here is what happens in yours, with nobody touching anything.

A new lead

  1. An enquiry arrives, from your site or by email.
  2. It is read and sized up against the rules you set.
  3. A customer record is created. Nobody retypes anything.
  4. A reply is drafted and sent, within your rules.
  5. An appointment is offered from your real availability.
  6. Whoever handles sales is told there is a live one.
  7. If it goes quiet, the follow-up is already scheduled.

An accepted quote

  1. The customer accepts.
  2. The record is updated. This is now a job.
  3. The agreement is drawn up and sent for signature.
  4. The deposit invoice is raised.
  5. Payment is collected.
  6. The work goes into the diary.
  7. The confirmation goes out. Nothing waited on anyone's list.

A meeting, before and after

  1. Before it starts, the briefing is ready: who they are, what was quoted, what was said last time.
  2. The meeting finishes.
  3. A summary is written up.
  4. The record is updated with what was agreed.
  5. Tasks go to the people who own them.
  6. The follow-up email is drafted for your approval.
  7. The next meeting is scheduled. Everyone leaves with nothing to remember.

A support request

  1. A customer asks a question, by email or from your site.
  2. Their history is checked, and so are the answers you have given before.
  3. If the answer is known, it is sent, within your rules.
  4. If not, a ticket is opened, classified and prioritised.
  5. It is routed to whoever owns that kind of problem.
  6. The customer is told what is happening, and kept told.
  7. If it stalls, it is escalated. Nobody has to remember to reply.

This is the product. Not the systems, but the connections between them, doing the boring half of every job.

Meet your AI team

Six assistants, each set up for a role in your business. They work inside the same systems everything else runs on, so they already know your prices, your diary and your customers. What each one may do on its own is up to you, and how that control works is further down this page.

AI Sales

Follows up every lead, drafts the replies and the quotes, and nudges the ones that go quiet.

AI Operations

Keeps jobs moving: scheduling, task lists, and the handovers that otherwise live in somebody's head.

AI Finance

Raises invoices from the job, chases what is owed, and keeps the records tidy for your accountant. It does not do your books or your taxes, and it does not give financial advice.

AI Marketing

Drafts the emails, updates and review requests that keep work coming in, on a schedule you approve.

AI Support

Answers what your customers ask, on your site, in their portal and by email, at whatever hour they ask it, and knows when to hand a conversation to you.

AI Meetings

Briefs you before the meeting, then turns what happened into summaries, tasks and follow-ups, so what was agreed actually happens.

The jobs that quietly disappear

Not features. Chores, the kind that eat evenings, and what happens to each one.

Being found

Getting found is not a launch task, it is upkeep: pages tuned, listings kept accurate, search terms watched, gaps filled where people look and find nothing. That upkeep is ours, month after month, inside the fee.

The books, prepared

Every transaction arrives with the supplier identified, a category suggested and the receipt already matched. The confident ones are lined up for approval. The unsure ones are queued as exceptions, with a note on why. Your bookkeeper stays in charge of the books. The drudgery stops being anyone's evening.

Marketing that knows the business

Because it sits beside the diary, the inbox and the invoices, it knows who just had work done, who has gone quiet, and what people ask that your site does not answer. Review requests go out when a job finishes. Missing answers get drafted into pages. You approve, then it goes.

A CRM nobody has to feed

Every email, meeting note, call note and form lands on the right customer record on its own. The record stays current because keeping it current is no longer anybody's job.

Walk in briefed

Before a meeting, the context is assembled for you: who they are, what was quoted, what was said last time. Afterwards, the summary, the tasks, the follow-up and the proposal are waiting, and the next meeting is in the diary.

Straight answers about your own business

Ask what is unpaid, what is booked next week, where this month's work came from. The answer comes from the record, not from an evening with a spreadsheet.

Everything included

One monthly fee covers the lot, named as the categories you already know, so you can see what you are buying.

  • Website and Hosting
  • Customer Portal
  • Search Engine Optimization (SEO)
  • Business Email and Collaboration
  • Meetings
  • Customer Relationship Management (CRM)
  • Appointment Scheduling and Booking
  • Quoting and Estimates
  • Contract Management
  • Invoicing
  • Payment Processing
  • Accounting and Bookkeeping
  • Helpdesk and Customer Support
  • Marketing Automation
  • Reporting and Analytics

You will not deal with any of it directly. It is set up for you, kept running for you, and swapped out by us if something better comes along. One provider, one bill, one number to call.

Automate the routine. Approve the important.

You decide how much runs on its own. Every action falls into one of three modes, and you set which.

Runs automatically

Routine, low stakes, and easily undone: confirmations, reminders, record keeping, scheduling. It happens, and you can see that it happened.

Waits for your approval

Anything that commits the business: a quote, an agreement, a refund. Prepared and ready, but nothing goes out until somebody says yes.

Recommendation only

The judgement calls: what to charge, which customer is worth ringing yourself. You get the suggestion and the reasoning. The decision stays yours.

The thresholds are yours, and changing them is a conversation, not a settings page.

Managed for you, end to end

  1. Set up. Every system on the list, stood up and configured for your business.
  2. Configured. Your services, prices, areas and rules go in. You approve, you do not configure.
  3. Connected. The systems know about each other from day one, so nothing needs copying between them.
  4. Automated. The routine work is switched on, within the control modes you chose.
  5. Monitored. We watch it running, and we tend to notice before you have to.
  6. Maintained. Updates, fixes and changes are handled by us, and you should not see them.
  7. Supported. One number, one team, whatever the question. Never "ask the vendor".
  8. Improved. As the business changes, the setup changes with it. That is part of the fee, not a project.

Standard by default, custom when you need it

Included as standard

The systems, the assistants, and the automation between them, set up for how your business already works. Most businesses need nothing more than this.

Custom work, quoted

Something specific to how you run: an unusual workflow, a report only you need, a website beyond the standard design. That is scoped, quoted, and paid for separately from the monthly fee.

What it costs

All of it, managed end to end. What you pay depends on the size and shape of your team, which is what the first call is for.

Havenknot

Starting at

$799

per month

  • Everything on this page, and all six assistants
  • Set up, connected, monitored and supported
  • One bill, one number to call
  • A generous monthly usage allowance

Setup and onboarding

From $500, once. Standing your systems up, configuring them for your business, and getting your team started.

Larger plans

For bigger teams, higher volume and more moving parts. We will size it with you on the call rather than guess at it here.

Not open yet

We are still getting ready. When we open, it starts with a conversation rather than a signup form, so we can look at what you run now and tell you what this would replace.

Coming soon